Customer Support Representative

HandTech Solution is a globally recognized technology and digital marketing firm dedicated to helping businesses maximize their online presence and marketing impact through innovative, cost-effective strategies. We partner with companies across industries to drive sustainable growth, enhance brand awareness, and cultivate lasting brand loyalty through data-driven, technology-powered solutions. As we continue to expand our customer support function, we are looking for a skilled and empathetic Customer Support Representative to join our growing team in a fully remote capacity.

In this role, you will serve as a primary point of contact for our clients, handling inquiries across email, chat, and phone channels with professionalism and efficiency. You will play a critical role in maintaining high levels of customer satisfaction by resolving issues promptly, maintaining accurate records in our CRM systems, and collaborating closely with the Support Manager, Sales Team, and Technical Support Team to ensure seamless client experiences. You will be expected to manage your daily ticket queue independently while escalating complex or sensitive issues to senior staff when appropriate.

The ideal candidate brings 5-8 years of customer support experience, a strong command of CRM platforms such as Zendesk, and a genuine passion for helping customers succeed. You thrive in a structured, process-driven environment - comfortable with daily stand-ups, ticket tracking workflows, and weekly performance reviews - and you are motivated by clear success metrics such as maintaining customer satisfaction scores above 90% and achieving first response times under 30 minutes. A positive attitude, deep empathy, and a commitment to continuous learning are essential traits we look for in every member of our support team.